Public Sector Banks (PSBs) are adopting AI-powered digital collections platforms to overhaul legacy processes, reduce NPAs, and improve borrower engagement.<\/p>\n
Spocto X’s AI-driven platform has enabled banks to cut bounce rates by 25-30%, optimize recovery strategies, and ensure regulatory compliance.<\/p>\n
At the Bharat Collections & Lending Summit, a senior executive of Central Bank of India, revealed their SMA ratio dropped from 8% to 3% after integrating with Spocto X, calling it a “transformative breakthrough<\/strong>.”<\/p>\n Public Sector Banks (PSBs) are rapidly embracing AI-powered digital solutions to revolutionize debt collections, driven by the urgent need to reduce Non-Performing Assets (NPAs) and enhance recovery outcomes. Leading this transformation is Spocto X<\/a>-a Yubi Company-whose advanced AI platform has delivered measurable results for institutions like the Central Bank of India, as highlighted at the recent Bharat Collections and Lending Summit.<\/p>\n Sanju Mangrulkar, Central Bank of India, about Spocto X<\/strong><\/p>\n Youtube link: www.youtube.com\/watchv=phcqUwnQnSI<\/a><\/p>\n \nAt the summit, Shri Sanju Mangrulkar, General Manager of Credit Monitoring & Policy at Central Bank of India<\/strong>, revealed a dramatic improvement in the bank’s Special Mention Account (SMA) ratio following the deployment of Spocto X’s technology. “After integrating Spocto X’s AI-driven solutions, our SMA ratio dropped from 8% in 2024 to just 3% as of February 2025. This underscores the transformative potential of digital tools in reshaping debt recovery<\/em>,” he stated.<\/p>\n \nGaurav Kumar, CEO of Spocto X<\/strong>, emphasized, “Our technology isn’t just about automation-it’s about redefining borrower engagement. With hyper-personalized strategies and seamless integration, we’re helping PSBs achieve private-sector-level efficiencies. Recent RFP wins with three major PSBs further validate our leadership in AI-driven collections<\/em>.”<\/p>\n \nFacing persistent challenges such as high NPAs-reportedly 40% higher in PSBs compared to private banks, per RBI data-public sector institutions are now adopting AI, machine learning, and hyper-personalized engagement strategies pioneered by fintech innovators. These technologies enable early borrower outreach, dynamic risk profiling, and optimized repayment plans, significantly improving recovery rates.<\/p>\n \nSpocto X’s platform leverages predictive analytics, smart automation, and regulatory-compliant workflows to empower lenders. Its AI agents analyze borrower behavior, predict default risks, and deploy tailored interventions, reducing operational costs by up to 57% while boosting recovery efficiency.<\/p>\n \nWhile legacy systems and rural connectivity hurdles persist, regulatory support for digitization-including RBI guidelines promoting ethical AI use-is accelerating adoption. Spocto X’s success in mitigating these challenges has positioned it as a preferred partner for institutions navigating this transition.<\/p>\n \nAs PSBs continue integrating advanced platforms, experts predict a narrowing efficiency gap with private banks, bolstering India’s financial ecosystem. Spocto X’s role in this shift highlights the critical intersection of innovation and scalability in driving systemic resilience.<\/p>\n \nAbout Spocto X – A Yubi Company <\/strong>
\nSpocto X, part of the Yubi Group, is a leading end-to-end debt collections platform powered by AI agents, revolutionizing collection mechanisms for banks and consumers worldwide. Spocto X has prevented over 9 Crore accounts from becoming non-performing assets, saving INR 50,000 Crores+ in expected credit losses. With 50+ top financial institutions as clients and a MENA presence headquartered in Dubai International Financial Centre (DIFC), Spocto X is at the forefront of innovation.<\/p>\n