{"id":17228,"date":"2024-09-11T20:05:40","date_gmt":"2024-09-11T14:35:40","guid":{"rendered":"https:\/\/matribhumisamachar.com\/en\/?p=17228"},"modified":"2024-09-11T20:05:40","modified_gmt":"2024-09-11T14:35:40","slug":"darpg-releases-august-2024-cpgrams-performance-report-for-the-month-of-august-2024","status":"publish","type":"post","link":"https:\/\/new.matribhumisamachar.com\/en\/2024\/09\/11\/darpg-releases-august-2024-cpgrams-performance-report-for-the-month-of-august-2024\/","title":{"rendered":"DARPG Releases August 2024 CPGRAMS Performance Report for the month of August 2024"},"content":{"rendered":"

The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for August, 2024, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 28th<\/sup>\u00a0report on Central Ministries\/Departments published by DARPG.<\/p>\n

The progress for August, 2024 indicates 2,32,885 Grievances Redressed by Central Ministries\/Departments. The Average Grievance Disposal Time in the Central Ministries\/Departments from 1st<\/sup>\u00a0January to 31st\u00a0<\/sup>August, 2024 is 12 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the quality of disposal and reduce the timelines.<\/p>\n

The report provides the data for new users registered through the CPGRAMS Portal in the month of August, 2024. A total of 90,684 new users registered in the month of August, 2024, with maximum registrations from Assam (40,796) registrations.<\/p>\n

The said report also provides the Ministry\/Department-wise analysis on the grievances registered through Common Service Centres in August, 2024. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 39,276 grievances were registered through CSCs in the month of August, 2024. It also highlights the major issues\/categories for which the maximum grievances were registered through CSCs.<\/p>\n

In August, 2024, the Feedback Call Centre collected 94,275 feedbacks, out of the total feedbacks collected, ~54% citizens expressed satisfaction with the resolution provided to their respective grievances. In August, 2024, 62,223 feedbacks were collected for Ministry\/Department by the Feedback Call Centre, out of the feedbacks collected, ~63% citizens expressed satisfaction with the resolution provided.\u00a0The performance of Ministry\/Department in the last 8 months, with respect to the satisfaction percentage of citizens is also present in the said report.<\/p>\n

The following are the Key Highlights of the DARPG\u2019s monthly CPGRAMS report for August, 2024 for Central Ministries\/ Departments:<\/p>\n

    \n
  1. PG Cases:<\/u><\/li>\n<\/ol>\n
      \n
    • In August 2024, 2,36,458 PG cases were received on the CPGRAMS portal, 2,32,885 PG cases were redressed and there exists a pendency of 70,052 PG cases, as of 31st<\/sup>\u00a0August, 2024.<\/li>\n<\/ul>\n

      \n

        \n
      1. PG Appeals:<\/u><\/li>\n<\/ol>\n
          \n
        • In August, 2024, 18,359 appeals were received and 16,376 appeals were disposed<\/li>\n
        • The Central Secretariat has a pendency of 28,184 PG Appeals at the end of August, 2024<\/li>\n<\/ul>\n

          \n

            \n
          1. Grievance Redressal Assessment and Index (GRAI) \u2013 August, 2024<\/u><\/li>\n<\/ol>\n
              \n
            • Central Board of Indirect Taxes and Customs, Department of Posts and Department of Rural Development\u00a0are amongst the top performers in the Grievance Redressal Assessment & Index within the Group A (more than equal to 500 grievances) for August, 2024<\/li>\n
            • Department of Empowerment of Persons with Disabilities, Ministry of Ayush and NITI Aayog\u00a0are amongst the top performers in the Grievance Redressal Assessment & Index within the Group B (less than 500 grievances) for August, 2024.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

              The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for August, 2024, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 28th\u00a0report on Central Ministries\/Departments published by DARPG. The progress for August, […]<\/p>\n","protected":false},"author":12,"featured_media":106422,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[52905],"tags":[],"class_list":["post-17228","post","type-post","status-publish","format-standard","has-post-thumbnail","category-national"],"_links":{"self":[{"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/posts\/17228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/comments?post=17228"}],"version-history":[{"count":0,"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/posts\/17228\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/media\/106422"}],"wp:attachment":[{"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/media?parent=17228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/categories?post=17228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.matribhumisamachar.com\/en\/wp-json\/wp\/v2\/tags?post=17228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}